Orders are accepted around the clock. The Clients can shop by registering as a user or without registration.
Upon registration, we only ask data that is necessary for fulfilling the order. We consider personal data to be confidential and disclose it to third parties only if it is necessary for the delivery of the products or in cases prescribed by the law.
To place an order, choose the product and size, and add it to the shopping basket. Please pay attention on instructions appearing on the screen. Choose a suitable delivery and payment method. Confirm the order. An e-invoice and an order confirmation will arrive to your e-mail within a couple of seconds. Adding a product to the shopping basket does not oblige you to complete the purchase, but please note that even though the product is already in your shopping basket, it is also available to other clients until confirmation of the order.
Swedbank bank link
SEB bank link
Payment by money transfer:
After validating the order, an order confirmation and an e-invoice will be sent to you by e-mail containing the sum of the order and all bank details necessary for executing the payment. We offer the following opportunities for paying for the purchase: bank transfer. The payment deadline is 1 working day (in case of orders placed on weekends, a 2-days-time limit applies, in case of international orders, a 4-days-time limit for payment of applies). Before cancelling an order, a reminder is sent to your e-mail. If you have 3 or more unpaid orders during one year, we reserve the right to immediately cancel all your following orders and block your user account in our database. If the invoice has not arrived within 1 hour, please contact us – it is possible that the entered e-mail address is incorrect, the maximum volume of e-mails in the e-mailbox has been exceeded, or the e-mail has been caught by a spam filter
Upon settlement of the invoice, please make sure to enter the number of the invoice (you can find it from the e-invoice). If the recipient of the order and the payer is the same person then adding the number of the invoice to the comments is advisable, not compulsory. If the name on the order is different from the name in the bank transfer (somebody else settles the invoice), then adding the number of the invoice to the comments is compulsory.
You will receive immediately available products within 2–5 working days. Products that need to be pre-ordered arrive within 1–2 weeks. We deliver the ordered goods within the Republic of Estonia by Omniva, Itella Smartpost or Omniva parcel machine. All products sold in the e-shop are in their original package. Before sending to the purchaser, all products are packaged in a non-transparent security envelope. You can choose between three methods of delivery:
• Omniva Post Office (4 euros)
• Itella Smartpost (3 euros)
• Omniva parcel machine (3 euros)
For purchases from 50 euros, transport within Estonia is free of charge
For purchases from 100 euros, transport to Finland is free of charge.
The consignment will be delivered to the recipient at their place of residence or at the place of their establishment. One delivery attempt is made. If it is not possible to deliver the consignment, a notice concerning the arrival of the postal consignment will be left in the post box of the recipient, on the basis of which the consignment is handed over to the recipient at the post office specified in the letter.
REPLACEMENT AND RETURN
If the ordered product does not fit or fails to conform to your expectations, you have a right to replace the product or receive full refund within 14 days from the receipt of the product. Please inform us thereof immediately after the receipt of the order. If you wish to replace the product with another size or item, you only have to pay a return fee. The first time, we pay a postage fee of the new product ourselves. If the purchaser wishes to receive refund for the returned product, we will transfer the refund no later than within 30 days (Section 56 of the Law of Obligations Act). The money will be transferred to the account after we have received the returned products. The money will be repaid only to the bank account you used to pay for the products.
Requirements on products you wish to replace/return:
• Tags of the product must not be removed;
• The product must not be used;
• The product must be in the original package, which must not be damaged;
• The product must not be untidy.
PS! A product failing to comply with the above requirements will not be returned or replaced. In addition, panties, strings and hosiery products, including stockings, tights, and mesh bodies will not be replaced. The products can returned only by post. The purchaser bears the return expenses.
If the products have arrived with deficiencies which could not be immediately noticed by visual inspection and which are not caused by opening of the package, or if the products are not those you ordered, please inform us immediately thereof by e-mail. In such a case, we ask you to send the products back and, as soon as we receive the returned products, we will immediately post a new product to you. If the product fails to conform to the requirements, you have the right to file a complaint within two years from the date of recipe of the product. Within the first 6 months of the mentioned period, we presume that any deficiency already existed at the moment of purchase and we will proceed to establish the nature of the deficiency ourselves. If the deficiency has a technological nature, we offer repair of the product and if the product cannot be repaired, we offer replacement of the goods or refund of money. Replacement/return is not be applicable if the deficiency is caused by incorrect opening/use of the product/package.
Eu Trading OÜ confirms that the protection of data provided by the purchaser is ensured. Eu Trading OÜ uses personal data only for fulfilling orders and will not disclose information that has become known to Eu Trading OÜ in the course of purchases to third parties, with the exception of cases prescribed by the law.
All photos and texts presented in the e-shop INTIMATE.ee are subject to copyright protection and unauthorised use, copying or printing thereof shall be strictly prohibited. In case of discovery of a breach, a penalty could amount up to 300 fine units. If the breach is committed by a legal personality, the penalty could amount up to 30 000 euros.
Our client service clerks are always gladly ready to answer your questions. We respond no later than within 1–2 working days. If you have questions or proposals, please send an e-mail to the address: email@example.com.